Master Solutions Blog

Your business runs on data. You keep customer information, invoices, project files, inventory and much more. If you were to lose it, you face a myriad of problems from hits to your reputation to major downtime. Today is World Backup Day, so we thought it would be good to highlight just how important having a feature-rich and reliable backup strategy is.

Staying optimistic is difficult, not just in business, but in life.

AI has infiltrated the zeitgeist in a way that few technologies have. It’s rare to hear about anyone who has no opinion on how it should or should not be used. Businesses, however, can take full advantage of the situation and capitalize on the use of AI in operations and products. Today, we want to explore the opportunity businesses have to use AI to add value to their offerings.

Many small and medium-sized businesses have serious difficulties when they try to balance their technology needs against the limited resources at their disposal. Fortunately, this serious issue can be resolved effectively by working with a managed service provider (or MSP). The approach that these professionals take outpaces the value that more traditional forms of IT support have been able to offer—whether that support is through an external provider or even an in-house team.

When you ask a managed service provider or other technology expert when you should be upgrading your technology, you’ll likely get a pretty nebulous answer like, “it depends.” That’s because there isn’t necessarily a hard or steadfast response to this question, and the answer will change depending on various factors that are inconsistent across businesses.

Making IT decisions while balancing the user experience—including their complaints—can be exhausting. As a decision maker for your business, you have a budget to consider, as well as a timeline to manage. You’ll have to say no, which no one likes to hear, but it’s a necessary part of running your organization effectively.

Now that we’re in Q3 of 2023, it’s time to start planning out your budget for the next fiscal year—including your IT services budget. Let’s go over some of the considerations you’ll need to keep in mind for this remarkably important aspect of running your business.

Your business might have a full-time IT person, but it also might not have one, and in cases like this, you might find yourself waiting to call your go-to person until you are experiencing a full-blown problem. The reality is that your internal, non-IT staff should not be responsible for the job of your IT department, and if you are relying on someone externally to handle your technology help, then you’ll want to make sure they tick all of the following boxes.

Microsoft’s initiative to rebrand Microsoft Office is reaching the final stage of its journey—a plan that has been years in the making. What will this assimilation into the Microsoft 365 brand mean for users of Microsoft’s services and products?

As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.

If your business uses as much technology as the average business, you will need to ensure that it is properly documented. Today, we’ll go through what a managed service provider includes in their documentation practices.

 Dark Web: (noun)

The business world increasingly relies on IT services. Regardless of which industry you fall into, IT will undoubtedly play a major role in how your business functions on a daily basis. Businesses also need their technology to remain in proper working order, but this is easier said than done--especially if you don’t have the luxury of an in-house IT department. Thankfully, managed service providers make this much less difficult.

Spyware is a form of malware that can quickly become a big problem. For today’s tip, we’ll go over exactly what spyware is, and how you can keep your business safe from it.

Anyone who has taken a stroll through YouTube knows that people love to upload music to the video sharing website. However, YouTube doesn’t inherently offer a built-in repeat function for playing videos, so if you want to watch a video multiple times, you’re out of the loop. Fortunately, there are numerous online services that allow you to repeat videos.

How do you refer to your group of employees? If you’re like most businesses, you call your employees your ‘team.’ This only makes sense, as a team is meant to work together toward a common goal. But what if your team isn’t acting very much like one?

A business without its own IT department will expend vast amounts of time and resources to manage its technology. Tasks like managing your email solution, upgrading or managing your desktop infrastructure, or securing your network from threats, can be draining. If you don’t have time to perform these tasks, then it’s worth it to invest in an outsourced IT provider for your technology needs.

No matter how much we wish it weren’t so, all PCs have limited amounts of storage space on them. This means that the user will eventually run out of space, and they will have to find a way to resolve this issue as soon as possible so as to avoid unsaved work. Plus, your performance will take a hit, so it’s best to look for a way to resolve this issue. Thankfully, a free tool like WinDirStat can help you free up space by identifying where all of your free space is being taken up, and how you can make some wiggle room with your PC’s largest files.

Due to recent legislative activity, the rules and regulations that the Federal Communications Commission put in place to protect the personal data of Internet users have been struck down. This change now allows ISPs, or Internet Service Providers, to sell the browsing information of their customers to advertisers without consent--a move many consider to be a threat to net neutrality. This is what you need to know.

Managing permissions for their network is something that many organizations may only consider when it’s too late to do anything about it. This can provide outsiders with access to sensitive information that shouldn’t be seen by anyone but your employees. To learn a few lessons about user permissions, let’s look at the misfortune of PA Online, a Pennsylvania-based Internet service provider.